About us | Who we are
As ALFA International Movers we have successfully served our moving and storage customers by staying true to our commitment – thoughtful, courteous service by people you can trust. That means our focus is always on you, the customer. Whether you require residential moving, business relocation, long-term storage, or something in between, it's our commitment.
What we offer you
We offer a wide range of flexibility with all services and engagements; our clients come from a diversified industry base and include industries such as entertainment, financial, healthcare and engineering to name a few.
We bring efficiencies to the development of corporate relocation policies, expense administration, group move management and cost containment initiatives extending into best practices.
Our flexibility in the delivery of customized services in an environment which supports creative thinking, quick response time with unmatched customer service has contributed to our own industry standard - one of excellence, integrity, professionalism and dedication. This unprecedented integration means you deal with a single source for all your global employee and workplace needs. Plus, we deliver many more advantages, including:
- Web-based technology available 24/7/365 to corporate employers and their relocating employees
- Unbiased selection, management and measurement of suppliers on a global basis - we call CLEAR because the list of suppliers and services performed is comprehensive, services are conducted at the lowest possible cost because we are efficient, accessible around the clock and reliable.
- Time- and cost-savings due to a one-of-a-kind service structure devoid of redundancies and inefficiencies
Mission, Vision, Values
ALFA is committed to providing quality transportation, forwarding and move management for our corporate clients, the general public, military and governmental agencies. Through aligning our resources and innovative solutions around our customers’ needs and objectives, we measure every aspect of our performance to continuously improve our processes and overall service satisfaction.
We seek to further differntiate our core services with constant focus on creating measured value for our customers. Our growth as a company is energized by highly motivated people working in concert and with passion to deliver complete satisfaction – 100% of the time.
To create a competitive advantage through effective use of the individual and collective talents of our people.
To use the latest in technology to advance our ability to better serve our national accounts.
To maintain an overriding commitment to customer satisfaction and a mutually beneficial partnership.
To preserve the health, safety, and dignity of our employees, our customers, and the environment in which we operate.
To challenge ourselves to continually improve in what we do.
Once our neighborhood was our world, today the world is our neighborhood. We take pride in fostering environmentally-friendly processes for our neighborhood - planet Earth.
From exceeding relocation industry standards in fleet and equipment maintenance to participating in recycling programs to employing reusable building protection tools, we are conspicuous about doing our part to preserve the environment for the future.
Protection you can count on today and for generations to come.
ALFA Intl Movers purchases environmentally-friendly supplies including materials composed of post-consumer products and encourages reusable and renewable packing and protection materials.
As a national business, we recognize that corporate responsibility issues and the way we conduct our business are fundamental to the future of the company, to our employees, to our customers, suppliers and to the wider community.
Our Corporate Responsibility Principles define our approach to those areas and provide guidance for our employees on our values and company commitments.
Our CR Principles include;
Ethical business practice
ALFA sets high standards of professionalism through the organization. Our employees are encouraged to conduct business with honesty and integrity. A framework has been created to manage the risk of unethical behavior so issues can be addressed clearly and concisely. Out Ethical Business Practice policy includes our Code of Conduct.
Quality and best practice
Customer service which exceeds the expectations of our customers is central to our aspirations and culture. Our Customer Service and Best Practice teams use a combination of a tried and tested seven step-plan and our ISO management systems to evaluate our customers’ experience, identify best practice and implemenant standards via training, innovation and technology.
Our business has an impact on the local community and we aim to actively use our resources, skills and knowledge to achieve both social benefits and lasting relationships. This involvement goes beyond simple donations to good causes, ALFA encourages its employees to interact and take part in the communities.
Moving With Quality
ALFA aims to provide the highest possible quality of service, has lead to the development of ALFA ‘Moving with Quality’ initiative, a nationwide programme of customer evaluation, best practice procedures and performance improvement planning, continuous training and review.
Moving with Quality aims to create a fantastic experience for our customers when they move home or business, and combined with the principles of ISO management systems and accreditations, creates a framework of behavior, process and standards to drive quality through our organization.
There are seven steps in our Moving with Quality Programme;
- Listening to our customers
- Auditing our performance
- Defining best practice and performance improvement plans
- Developing our people
- Quality management systems and tools
- Reward and recognition
- Continuous review
Extensive equipment and modern vehicles
High Quality Packing Materials
Special moving vehicles with
Certified partnerships worldwide
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our working process in 3 stepsMORE ABOUT US +
Free Survey & quatation
our consultants will visit your home to give you an accurate quotation for the storage
One of our professional packing crews will carefully and efficiently pack everything on your premises
Transport and storage
We will collect your goods in a vehicle suitable for carrying wooden containers only to be opened at your request